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Frequent Questions

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ADMISSION AND DISCHARGE

What is the purpose of the Services Agreement?

This is a document containing an unconditional promise from the subscriber to the service provider whereby both parties are committed to receive and to pay for a service. This is with the purpose of guaranteeing medical care at all times, by facilitating and speeding up the medical procedures requiring a quick action due to their nature. This is a legal document used to protect rights and obligations of both the patient and the hospital.

What is a patient’s discharge protocol?

From the time the treating physician signs the discharge form, your bill will be ready within an hour, except in the case of company patients, insured patients, and where any procedure related with the insurance company may take up to 2 and 2:30 hours.

When your bill is ready, the cash office will contact you to pay it (if you are an insured patient, company patient or bank patient, we suggest that you check your authorization at the insurance office dial extension 1730, 1731, 1733).

The room must be vacated at 12:00 hours; otherwise, there will be an extra charge of 100% on the cost thereof.


VISITS

What are the visiting hours?

Visits may be done between 9:00 a.m. and 9:00 p.m.; only 2 persons per room are allowed, but they may be restricted in accordance with a patient’s medical condition or with the Institution’s provisions.

Visit hours at the Intensive Therapy and Coronary Therapy are from 12:00 p.m. to 1:00 p.m. and then from 6:00 p.m. to 7:00 p.m.

Visit hours at the Neonatal Therapy Unit are from 10:30 a.m. to 11:30 a.m., and then from 4:30 p.m. to 5:30 p.m.


INSURANCE COMPANIES

What does a patient with a health insurance need to be admitted by Hospital San Javier?

 

  • The insurance company must have signed an agreement with Hospital San Javier (List of insurance companies at the Patients’ section).
  • Policy.
  • Scheduled Procedure.
  • If the procedure or surgery to be performed may be scheduled, the policy claim may be done in advance to find out whether the procedure is covered or not and under what conditions.
  • To do this, in most of cases, the following information must be submitted to the insurance company:
    • A copy of a valid official ID, passport (in the event of foreign patients).
  • Valid evidence of the insurance company or, in any case, the insurance policy if you have major medical expenses insurance.
  • In the event the treatment may be scheduled and you have medical expenses insurance, you may request the insurance policy claim and, in any case, submit a direct payment authorization letter issued by the insurance company.
  • If the patient is the holder of a major medical expenses insurance policy and is only assisted at the emergency, laboratory or imaging areas, the policy claim is to be paid by reimbursement, i.e., the total account must be paid and the insurance company will pay the patient any amount disbursed; provided, however, that the specific conditions in the policy so permit. (It is necessary that the patient checks the co-insurance and deductible conditions in the policy.)

 


PARKING

Is there any parking provided by Hospital San Javier?

Thinking of your comfort, HSJ has parking in place for its patients located at the back of the hospital, exactly where the Medical Tower is (Quebec Street), as well as exclusive parking for physicians (Av. Eulogio Parra). In addition there is Valet-Parking service at the main entrance (Av. Pablo Casals), intended to facilitate and speed up your visit at our facilities.

 


BLOOD BANK

What are the requirements for blood donation?

  • Excellent health condition.
  • 5-hour fasting.
  • Pass medical examination.
  • Pass preliminary laboratory indicators.
  • Regardless of any records, the physician decides whether you are eligible or not for donation.
Donation hours

Monday to Saturday from 08:00 to 20:00 hours and Sunday from 09:00 to 13:00 hours. Should you need assistance out of these hours, please call 3669-0222, extensions 1771, 1772 & 1773.


MEDICAL CHECK-UPS

What should I take into account?

  • Prior appointment.
  • Identification (Official ID card or Passport).
  • Must show up 10 minutes before for registration at the imaging area.
  • There is a 20-minute tolerance to get to your check-up, otherwise, your appointment time will be used.
  • Check-up time lasts 3 to 4 hours, approximately.
  • We recommend that you bring something to read.
  • If in addition to the studies provided you need another one, this will be performed as long as the patient authorizes it, at an extra cost.
  • After the Medical Check-up appointment, there will be a new appointment with the internal medicine doctor who will provide you with full feedback and guidance on the findings in the study.
  • If you need an invoice it is important that you bring correct information as there will be no changes.

What must I take into account for laboratory tests?

  • 12-hour fasting (water only).
  • 48 hours with no alcoholic beverages.
  • Bring urine specimen (the first one of the day) and stool specimen (no more than 2 hours between collection time and delivery time at the hospital) in special specimen containers. In the event you cannot bring any specimen, you may collect it during the check-up.

Opening hours

Monday to Friday from 7:30 am to 3:30 pm and Saturday from 9:00 am to 1:00 pm, for further information, please call 3669 0222 ext. 1605, or send an email at chequeosmedicos@hospitalsanjavier.com

 


CERTIFICATION

What are the requirements to be certified as an associate physician?

  • Application Letter
  • Curriculum Vitae
  • General Practitioner Degree
  • Specialty Diploma
  • Copy of Professional License
  • Specialist License
  • Copy of Federal Taxpayer’s Identification Code and/or C.U.R.P.
  • Certification by the Specialty Board
  • 2 ID size or 1.5×1.5-inch size photographs

Contact:

Tel: +52 (33) 3669-0222 ext. 7150
Email: ecastaneda@hospitalsanjavier.com

 


MEDICAL BRIEFINGS

Is there a fee, who can attend?

Medical briefings are part of the services provided by Hospital San Javier aimed to keep the medical community in constant training, there is no fee and they are open to the general public, they are intended for specialists, general practitioners, physicians in training, nurses and technicians in the health area.

When and where are they held?

They are held every Tuesday at 13:00 hours at the Centro de Enseñanza San Javier (San Javier Training Center), Pablo Casals #665 (Auditorium N°1).

 

STAFF TURNOVER AND SPECIALTY

What are the requirements for staff turnover at Hospital San Javier?

  • Application letter by the educational institution where you are doing your specialty headed to: Dirección de Enseñanza, Capacitación e Investigación San Javier (San Javier Education, Training and Investigation Office).
  • With copy to the Head of the Service you wish to do your turnover at.
  • Specify the turnover period and the specialty year the aspiring physician is currently doing.

Contact:

Tel: +52 (33) 3669-0222 ext. 7150
Email: ecastaneda@hospitalsanjavier.com

 


RADIOLOGY AND DIAGNOSTIC IMAGING RESIDENCY PROGRAM

Who issues the Radiology and Diagnostic Imaging Residency Diploma?

Among private hospitals in the country, Hospital San Javier prides itself for pioneering the Radiology and Diagnostic Imaging Residency Program endorsed by the Secretariat of Health, as a qualified institution to impart the residency with a diploma issued by the University of Guadalajara.


For further information:

Call the Public Relations Department of Hospital San Javier.

Tel: +52 (33) 3669-0222 con la extension 6005.